#contactcenterworld

Dania Beach, FL, USA, Apr 19, 2023 -- IntelePeer, a Communications Automation Platform provider, announced that SmartAgent, its digital solution for contact centers, will now leverage ChatGPT and eventually other generative AI technologies along with its suite of built-in solutions to help businesses enhance their customer experience while introducing greater efficiencies and cost-effectiveness to their contact center operations. Contact centers currently struggle to keep up with high customer expectations, as long wait times, inconsistent service quality and high employee turnover rates continue to plague the industry. 

"The infusion of ChatGPT into the contact center environment is truly a watershed moment for the industry, and we are thrilled to be at the forefront of this exciting new approach," said Frank Fawzi, CEO of IntelePeer. "Our SmartAgent offering, with its simplified pricing and advanced feature sets, including AI, analytics and omnichannel orchestration, will become even more powerful with the addition of generative AI tools like ChatGPT. Moreover, our implementation of this technology into our customer service solutions is a critical element of IntelePeer’s larger transition to a communications automation provider."

"Today, IntelePeer continues to expand its solutions as an innovative leader in the Communications Automation Platform (CAP) market and as a trusted advisor in all things automation for contact centers and enterprise customers. With our extensive in-house expertise, we enable thousands of customers to successfully build, deploy, and support a variety of omnichannel solutions, powered by our SmartAgent and innovative AI tools like ChatGPT," concluded Fawzi.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Friday, April 21, 2023