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GlowTouch Expands Operations to the Dominican Republic #contactcenterworld The growth into Santo Domingo diversifies GlowTouch's geographic offerings, providing its clients more options for multilingual and multichannel customer care, technical support, and sales services. The Dominican Republic's close proximity to the U.S. makes travel to the area easily accessible. The site currently has 160 employees, with further expansion anticipated. The workforce is expected to grow to more than 300 employees within the next year. The island nation has a history within the BPO industry due to its political stability, bilingual workforce, and location that lines up with the U.S. workday. "We are excited to plant roots in the Dominican Republic and to usher in the next wave of growth for the company," said Vidya Ravichandran, the company's President and Founder. "The nearshore environment is a key element within our industry. Clients see the Caribbean and Latin America as a business-friendly region that is easily accessible and provides a labor force that has a great affinity for American culture." The nation's demographics skew young, ensuring a steady pipeline, and the country hosts numerous schools that specialize in bilingual education. The result across this region is a neutral accent plus the ease of communication with Hispanic Americans whose first language is Spanish. The expansion marks a year of continued growth for GlowTouch. "Due to the pandemic, restrictions on movement were implemented, people increasingly worked and shopped online, and many of our clients saw activity spike significantly," continued Ravichandran. "The increased activity reinforced the value of high touch customer care and establishing a presence in Latin America gives us one more option to offer clients." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Wednesday, July 28, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |