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Winter Park, FL, USA, Sept. 12, 2022 -- COPC Inc. is pleased to announce a new partnership with the Contact Centre Management Group (CCMG) in South Africa. This partnership will provide the South African contact centre industry with research insights into its market and those it supports, ensuring improvement in professional competency.

"The CCMG is very proud to partner with COPC Inc.," says Sharon Haigh, CEO at CCMG. "Our quest to deliver global best practices with our designations makes the stakeholder relationship with COPC important. It further promotes CCMG internationally."

CCMG is the Professional Body for Contact Centres appointed by the South African Qualification Authority (SAQA). CCMG regulates industry professionals and recognises training by allocating Continuing Professional Development (CPD) points and rewarding individuals with professional designations.

"We are delighted to partner with such a respected organisation as CCMG," said Kevin Campbell, COPC Inc., CEO of EMEA. "This is a fantastic opportunity to enhance the support provided to the South African contact centre industry, further enabling the delivery of world-class services to their clients and customers. COPC Inc. is proud to provide CCMG and its members with our internationally renowned research. "

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.co.uk

Date Posted: Wednesday, September 14, 2022