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Delhi Government Launches Covid Helpline on WhatsApp #contactcenterworld The helpline also makes it easy for citizens of Delhi to find their nearest vaccination centre and available slots. This service is available in Hindi and English. How to use the new helpline To use the "Delhi Government Helpdesk" on WhatsApp, simply save the number +91 11 2230 7145 on your phone contacts and send ‘Hi’ as a WhatsApp message. Built on an integrated solution of WhatsApp Business API, the helpline will fetch verified answers from the Government of Delhi to citizens’ COVID-related queries. The service provides information on topics such as hospital beds availability, vaccination, teleconsultation with doctors and oxygen cylinder refilling. Arvind Kejriwal, Chief Minister of Delhi said, "Delhi Government has always been at the forefront of building innovative tech solutions to benefit citizens of Delhi. Now, with Delhi Government’s chatbot on WhatsApp for Covid-19 resources and vaccination, it will become easier for people of Delhi to win over the pandemic. We’ll continue our relentless efforts to reach a 100% vaccination rate through solutions like these which are simple and accessible to all." Satyendar Jain, Minister of Health and Family Welfare, Delhi Government - "As part of our tireless attempts to combat the pandemic and to fortify our preparedness in the face of the anticipated third wave, we have built the tech-solution of chatbot on WhatsApp to aid citizens conveniently access credible information and resources related to Covid-19 besides helping them locate their nearest vaccine centres. We are grateful to WhatsApp for extending support to the Delhi Government in our continuous efforts to win over this public health crisis." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Monday, September 13, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |