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London, UK, May, 2022 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform, announced that Swim England, a national governing body for swimming in England, has deployed 8x8 XCaaS™ (eXperience Communications as a Service™) to equip the company’s employees and contact centres with the communications capabilities needed to operate within the modern workplace.

Previously, Swim England’s three contact centres, responsible for enquiries related to awards, teacher training, and membership, operated through an on-premises legacy ISDN platform. As the need for Swim England’s employees to work remotely became imperative, the inflexibility of the existing system became apparent.

For instance, employees, both knowledge workers and contact centre agents, working from home had no other option than to use their personal mobile or home numbers to conduct business calls because they had always been office-based with no access to a softphone. Swim England needed a cloud solution that could be quickly implemented to ensure there was no disruption of service and would support its employees working remotely. Additionally, as Swim England continues to grow, the solution would need to support their communications requirements, regardless of where employees or customers are located.

Kalpesh Parmar, Head of IT at Swim England, said: "We had been relying on our legacy solution for many years, and knew it was time for a change. The necessity of remote work accelerated our digital transformation plans and our move to the cloud much more quickly than anticipated. The transition to the 8x8 platform was very quick and seamless, even given the complexities of implementing a new solution, while maintaining a high-level of service for our customers with little disruption."

Jamie Snaddon, Managing Director, EMEA at 8x8, Inc., said, "Companies, both in the public and private sector, will continue to make purposeful shifts towards cloud-first communications environments, such as 8x8 XCaaS, removing siloes, improving employee and customer engagement, and reducing costs. Using the XCaaS platform, organisations like Swim England can speed information flows, allowing them to be more agile and responsive to citizen and customer needs."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Tuesday, May 31, 2022