#contactcenterworld

Gauteng, South Africa, Jan 11, 2022 -- SARS posted the massive opportunities on their website ahead of the closing date on Monday 17 January 2021.

The vacancies will be available in Gauteng, Western Cape, and KwaZulu Natal. So where exactly in the given provinces will the opportunities be and how many posts are available in each province?

SARS confirmed that call centre agents are needed in Gauteng’s Alberton and Doringkloof, the Western Cape’s Bellville and in Durban, KwaZulu Natal.

"We are on the lookout for vibrant, energetic and driven individuals to join our contact centre team who makes customer happiness their mission in life and creating awesome moments their speciality," SARS said.

"You will join our current teams in Bellville – Cape Town, Durban – KZN, Doringkloof – Centurion or Alberton – Johannesburg. With your expertise, help ensure that each taxpayer who deals with us has an exceptional experience. As a Service Agent, you will work in a friendly team environment and have to be willing to go the extra mile.

"You will also have the opportunity to teach taxpayers online skills like using the SARS website, EFiling and troubleshoot practical process and system issues. The best part of this job is that you get to interact with taxpayers from all lifestyles and ensure you make South Africa great."

Opportunities by province:

Gauteng: 123 posts
Western Cape: 67 posts
Durban: 60 posts.

JOB QUALIFICATIONS AND EXPERIENCE

While there’s a shortage of competitive qualifications and experience in this country, nearly every decent job opportunity demands those requirements.

SARS requires their call centre agents to possess a senior Certificate (NQF 4) and two years’ experience in a Customer Service environment.

SARS added to request these key competencies from all call centre agents candidates:

To identify patterns or connections between situations that are not obviously related and to identify key or underlying issues in complex situation
To demonstrate concern for customer expectations and needs
To take all relevant details into account to ensure that a task is completed to required standards.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thesouthafrican.com

Date Posted: Thursday, January 13, 2022