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Playvox Recognized as Strong Performer in Independent Research Firm Report #contactcenterworld "2021 is a year of firsts. With the acquisition of Agyle Time and the addition of a WFM solution to our product portfolio, we are the first to offer a cloud-native workforce optimization solution purpose-built for the CRM-centric, digital-first contact center. Our market momentum is strong, and I am proud of the fact that not only was Playvox invited to participate in this research, but that we are recognized for what we believe is our ground-breaking digital experience focus," shared Louis Bucciarelli, Chief Executive Officer of Playvox. Playvox is a WFO platform built for digital interactions & workloads, going beyond the more traditional. According to the Forrester report, "Playvox is a next-generation WFO platform built for digital interactions and workloads, going beyond the more traditional WFOs built on voice and erlang modeling." The report also states, "Playvox excels in forecasting and scheduling on digital channels." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, December 7, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |