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London, UK, Sept, 2022 -- Puzzel, a European CCaaS provider, has unveiled new and enhanced product packages designed to deliver end-to-end buying and digital first customer service experiences. Having invested heavily in AI and automation over the last 18 months, Puzzel’s newly launched packages will give contact centres increased flexibility and choice while enabling seamless digital-first customer service and enhanced self-service opportunities.

Puzzel’s new product packages will further support their recently upgraded suite of existing cloud-based Contact Centre packages and introduce a more straightforward, brand-wide approach to customer service that utilises AI-powered tools. Puzzel has expanded its platform with new channels and capabilities that will allow agents to deliver even more convenient, empathetic, and personalised customer service.

With almost 90% of customer journeys now beginning online and advancements in AI and automation, Puzzel’s latest product developments reflect a growing demand for technology that can reduce the burden of routine tasks on contact centre agents.

Alberta Bosco, Product Marketing Director at Puzzel comments: "The new packages have been created with specific use cases in mind. We know that there are a number of specific challenges organisations are facing and these packages provide solutions to their most common problems.

The split between digital packages and more traditional contact centre packages gives customers the option to focus on one thing at the time, solving one problem completely before moving to the next. We know how hard it is to bring about change in any organisation. We believe that giving leaders the ability to make one change at a time will help them bring people being on board more easily and remove friction from the process."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.puzzel.com

Date Posted: Tuesday, September 13, 2022