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Wilmington, NC, USA, Jan 18, 2023 -- Apiture, a provider of digital banking solutions, announced that Glia, a provider of Digital Customer Service, now powers Apiture’s User Direct service. This represents an expansion of Apiture’s existing partnership with Glia, which provides enhanced digital support tools to Apiture Digital Banking Platform users.

User Direct is a customer support outsourcing service that can supplement or replace financial institutions’ in-house digital banking support resources. Through the Glia partnership, the User Direct team can now use collaborative communication options such as messaging, video, and voice when fielding customer or member support requests on behalf of Apiture clients. The User Direct team can also jointly browse users’ screens during support sessions using Glia’s CoBrowsing feature.

"As demand for digital banking continues to grow, consumers and businesses expect a seamless, user-friendly experience with easy access to support personnel when questions arise," said Chris Babcock, Apiture CEO. "Equipping our User Direct team with Glia’s enhanced digital support tools allows us to further elevate the service we provide to our clients’ digital banking users."

"Digital Customer Service continues to enable financial institutions to deliver the superior experiences their users need and deserve," said Steve Kaish, SVP of Alliances Glia. "Delivering personalized support options through Apiture’s User Direct service maintains the strong relationships that are the backbone of community banks and credit unions."

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Posted by Veronica Silva Cusi, news correspondent
Source: Apiture

Date Posted: Friday, January 20, 2023