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Vonage Named a 'Leader' in the IDC MarketScape: Worldwide CPaaS 2021 Vendor Assessment #contactcenterworld Focused on Vonage's Communications APIs - Voice, Video, Messaging, Authentication - which are powered by the single, integrated Vonage Communications Platform (VCP), the report notes the Company's ability to offer expertise across a broad range of verticals, including regionally specific regulatory and compliance knowledge. The report also highlights the power of the VCP strategy and its comprehensive platform with a modern microservices-based architecture that allows customers to leverage a broad range of communications solutions. "With the strength of the Vonage Communications Platform, Vonage is well positioned to provide businesses undergoing digital transformation with intelligent, reliable and scalable regional or global customer engagement solutions," said Courtney Munroe, Vice President, Worldwide Telecommunications Research for IDC. "This is the second time Vonage has been named a Leader in the IDC MarketScape for CPaaS, which is a testament to its Communications API platform and offering, as well as its ability to innovate the ways in which its customers can leverage APIs to change the way they do business." "We are excited to be named a Leader once again. There has been a secular change in the way businesses operate, driving a communications revolution across all industries and modes of communications," said Savinay Berry, EVP of Product and Engineering for Vonage. "Our Vonage Communications Platform enables businesses - across any industry - to address the changing needs of customers today and to meet the needs of the future." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, May 11, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |