IR Delivers Mission-Critical UC AND Collaboration Performance Management
Sydney, Australia, Oct 8, 2018 -- IR, a global provider of experience management solutions for unified communications (UC) and contact centers, announced that IR Prognosis for UC now features enhancements that will better help Service Providers deliver greater service assurance. These new features include network assessment and testing for private cloud UCaaS offerings like Cisco HCS, streamlined multi-tenancy management and security administration, and proactive management of customer SLAs and proof of performance.
To ensure Service Providers can continue to meet the evolving and growing UC needs of their customers, IR has updated Prognosis for UC solution with many improvements.
"With Prognosis for UC, we can proactively prevent future outages for our clients, saving us both time and money, in addition to helping us with customer retention," said Andy Kleinheinz, UC Technical Architect, Managed Services, CDW. "A single minute of voice downtime can result in a significant cost to any business, so preventing that from happening is crucial. Prognosis saves us on average up to one and a half hours per customer-generated incident. This means we could see a potential savings of nearly 210 hours a month for the team or as much as 19 hours per engineer per month."
"Before we had a lack of visibility into customer issues because we had to wait for them to report anything that went wrong," Augustin Ramazani, Head of Operational Unit, Unified Collaboration Services, Telindus. "Limited troubleshooting capability and prolonged time to troubleshoot made resolving issues difficult, with limited reports available exacerbating the issues even more. With Prognosis, we save two hours every morning on our daily status reports alone. What used to be a manual sanity check from our engineers is now automated by Prognosis and troubleshooting takes half the time, helping us perform against our SLAs."
"Working with our Service Providers over the years, we know that they have a tall order to fill when it comes to addressing the expectations of their customers," said Greg Clancy, Chief Product Officer, IR. "The deep domain expertise we have gained has enabled IR to evolve Prognosis to support some of the world's largest UC deployments. By leveraging the extensive monitoring and troubleshooting capabilities of Prognosis, along with comprehensive reporting and analytics, we can empower Service Providers to meet or exceed their customers’ needs."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Wednesday, October 10, 2018
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