Cambridge University Hospital (CUH) selects Unify to drive Efficiency
Milton Keynes, UK, March 15, 2017 -- Charlotte Jones, Project Manager in Service Delivery at CUH says: "During the roll out of OpenScape, I was a Shift Leader in the Contact Centre team. We are delighted with the positive impact that Unify’s OpenScape technology has had on our Contact Centre service, since roll out. We are proud of our Contact Centre team and the achievements it has accomplished - The CUH Contact Centre was the only NHS institution to be selected in ICMI’s The Top 50 Companies for Customer Service in 2011 and continued to be a member for four years. Both customer expectations and our standards are rising, and working with Unify has given us the tools to continuously improve our service. Such as, Automatic Call Distribution and Post Processing, allowed our agents to do their jobs quicker and more efficiently, letting them focus on providing the best customer experience possible - while the Shift Leaders are able to coach and monitor with the added support of reporting and call monitoring to ensure high standards are maintained."
Date Posted: Friday, March 17, 2017
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