© ContactCenterWorld.com

WFMSG Announces Enhanced Workforce Management Software


Dallas, TX, USA, Oct, 2018 -- Workforce Management Software Group (WFMSG) announced that it has released a new version of Community to support the company’s annual growth. Community 4.3 addresses four key areas including:

New architectural enhancements
Expanded data collection and cloud integrations
Enhanced forecasting and scheduling tools
Additional employee engagement capabilities

"As we continue to accelerate our revenue growth, this release gives our clients access to the latest technology advantages and enhances the user experience while reinforcing Community’s reputation for WFM innovation," said Todd Cotharin, Principal responsible for Operations. "In the past six months, we have grown to be one of the industry leaders in cloud deployments."

Dick Bucci, Principal of market research and consulting firm Pelorus Associates, said, "In our most recent report, 2018 World Workforce Management Systems Market, we chronicle the rapid adoption of the cloud model for the workforce management acquisitions. In 2017 the cloud accounted for 56% of new purchases. WFMSG’s timely launch of Community 4.3 with Security Assertion Markup Language technology strengthens Community’s ability to support the cloud model. Other enhancements such as improved forecasting and scheduling continue to demonstrate that WFMSG is one of the most agile and innovative players in the contact center workforce management space."

Community 4.3 will be available to new and existing customers on November 1st, 2018.


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.compport

Date Posted: Monday, October 29, 2018

About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.