Zappix and Partner Intelidata Announce Mitsui Sumitomo Seguros as Newest Visual IVR Customer
"Zappix Visual IVR is an innovative solution that brings visual and audio self-service to our customer experience journey," says Bruno Porte, Director of IT, Claims, and Operations at Mitsui Sumitomo. "When one of our customers calls the contact center for support, they are provided with an option in our IVR (Interactive Voice Response) to use visual self-service. When they choose that option, a text message is sent with a link to the customer’s mobile device. They can then begin the visual experience with menus and audio prompts to guide them step by step through sending documents, finalizing the receipt of the claim amount, and other use cases."
"The Zappix Visual Self-Service solution brings cutting-edge technology and benefits to our customers like Mitsui," said Alvaro Castro, president of Intelidata. "Even with the expected growth of its customer portfolio, Mitsui Sumitomo will be able to handle the increase in incoming call volumes without having to expand the contact center, thanks to the deflection of calls to digital self-service channels."
"We are excited to add Mitsui Sumitomo to our portfolio of customers using Zappix Visual IVR, expanding our services in Latin America," said Yossi Abraham, President of Zappix. "AI-powered digital self-service is transforming the customer experience for insurers and their customers. We are happy to work at the forefront of this market and deliver these benefits to Mitsui Sumitomo's customers."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Wednesday, October 13, 2021
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