© ContactCenterWorld.com
www.ContactCenterWorld.com

WorkForce Software Earns the Leadership Position and Defines the Future of Modern WFM

#contactcenterworld

Livonia, MI, USA, May 2022 – the provider of integrated employee experience and workforce management solutions, WorkForce Software is proud to announce its Nucleus Research Workforce Management (WFM) Technology Value Matrix report. Nucleus Research is a global provider of investigative, case-based technology research and advisory services and they have named WorkForce Software in this report for the eighth consecutive year.

Nucleus Research evaluated 16 workforce management technology solutions. The report ranks the software providers based on delivery of value to their customers in both the functionality and usability of the software. It also looks at the overall commitment to research and development and its intent to deliver innovative technology to solve the evolving needs of workforces amid unrelenting regulatory, business, and technological change.

WorkForce Software continuously builds outs its library of APIs, enabling customers to easily integrate the solution with existing HR and payroll systems. In addition, WorkForce Software has a fully configurable, automated rules engine that validates input actions, including scheduled shifts, forecasts, and time-off requests within the Workforce Suite. The WorkForce Hub also gives users more control of their schedules, leveraging demand forecasting and schedule optimization to publish schedules quickly and allow enough time to work out potential scheduling conflicts.

"Over the last 18 months, organizations have faced difficulty in attracting and retaining quality talent. This has highlighted the need for solutions that help organizations optimize labor spend while improving employee flexibility, engagement, and wellbeing," said Evelyn McMullen, Research Manager at Nucleus Research. "WorkForce Software has continuously responded to changing needs of employees through renewed investment in automation and analytics across areas including scheduling and communication. From leveraging demand forecasting and schedule optimization to complex and changing compliance rules, WorkForce Software continues to deliver a strong solution to meet customer needs."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: WorkForce Software

Date Posted: Wednesday, May 4, 2022



About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.