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SMS Concierge Further Extends Ivrnet Central’s New Markets
Calgary, AB, Canada, Dec 31, 2020 -- Building upon the success of the new capability Ivrnet Central to manage professional associations - announced previously on August 9th 2019 - Ivrnet is pleased to announce a further extension of Ivrnet Central's capabilities and client base through the successful release of the "SMS Concierge". Initially built to fulfill an RFP for a mission critical government application that uses SMS to connect citizens to an emergency hotline, the Concierge module for Ivrnet Central has been successfully deployed for multiple clients in 2019. Concierge is an SMS information system that provides both automated answers to questions asked via SMS as well as contact center connection to live agents to engage users in more complex discussions. "The new Concierge service is one of the largest leaps forward for Ivrnet Central in the last 2 years", stated Andrew Watts, CEO of Ivrnet. "The service started with the most demanding of applications - the exchange of emergency information between government bodies and large populations of citizens. Integrating this capability into Ivrnet Central allows us to provide new capabilities to our corporate clients and associations, allows us to provide a new set of services to existing clients, and opens up yet more markets for 2019." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, January 1, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |