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Cairo, Egypt, April, 2021 -- Consistent with its strategic vision that aims to strengthen brand equity of businesses ambitiously attempting to satisfy customers, RAYA Contact Center (RCC) announced that it has been selected by the International Association of Outsourcing Professionals (IAOP), based in the USA, to join the 2021 Global Outsourcing 100 list, as one of the world's best outsourcing service providers. This acknowledgement is a substantial achievement globally and it further builds on RAYA’s significant contributions to the outsourcing industry worldwide.

The company offers customer support and technical solutions in 25 different languages across high-tech global sites spanning three continents. 

Choosing RAYA Contact Center for this recognition in 2021 was based on four judging categories; including customer references and satisfaction with the service rendered. Already, RCC has received great praise from customers for the service provided; Awards and Certifications won by the company, which recognizes the company's contributions to this promising sector; the technology used by the company , as multi-channel customer experiences, chatbots, and robotic process automation (RPA); and finally, the assessment process considered corporate social responsibility (CSR) in RCC and how it contributes to achieving sustainable development goals, through providing sustainable employment opportunities in addition to training and qualifying university students to meet the requirements of the labour market.

"Choosing the right partners is more important than ever", said Debbie Hamill, CEO of IAOP. Therefore, the inclusion of RAYA Contact Center to the list of the world's best outsourcing service providers is a sign of customers’ confidence in the company.

"We are extremely proud that our company has acquired such a prominent position in the 2021 Global Outsourcing 100", said Mr Ahmed Refky, CEO of RAYA Contact Center, commenting on the announcement. "The fact of gaining this acknowledgement by IAOP is a testament to the dedication of our team and its ability to innovate and enhance customer-centricity".

"Moreover, this high-value international acknowledgement is a piece of evidence for the progress of RCC, concerning offering innovative solutions and prominent customer care over the past years. We are looking forward to maintaining our international position in this promising field, therefore, RAYA is keen on expanding its footprint in the GCC and beyond the region, and as was disclosed in late 2020, the company has submitted non-binding offer to acquire a call center company in the Arab Gulf region. Now, we are pleased to announce that RAYA Contact Center has completed the Due Diligence process and is currently in the negotiations stage prior to submitting a binding offer, after taking into consideration all the related legal and regulatory requirements to conclude the transaction. The company is expected to complete the acquisition process by the beginning of Q2, 2021", Mr. Refky added.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.zawya.com

Date Posted: Monday, April 12, 2021