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#contactcenterworld Atlanta, GA January 28, 2021 -- Noble Systems Corporation, a global provider in omnichannel contact center technology solutions, is excited to announce that its Noble(R) Gamified Learning Management System (GLMS) has received the 2020 Workforce Optimization Innovation Award, presented by CUSTOMER magazine and TMC.
The CUSTOMER Workforce Optimization Innovation Awards recognize vendors that are emerging as the true leaders in this evolving Workforce Optimization trend. The winning solutions provide exemplary business management tools, advancing the call center, CRM and teleservices industries. The award highlights products which enable their clients to meet and exceed the expectations of their customers.
Noble’s Gamified Learning Management System (GLMS) enables organizations to scale and accelerate learning across the entire enterprise. We combine gamified learning tools and an employee survey engine with the ability to load training material or build new content and assign it to individuals or teams – so companies can motivate their team members to complete training to meet goals.
"We are excited to have our powerful gamified learning toolset recognized by TMC as an innovative tool for helping companies optimize their workforce," said Chris Hodges, SVP sales and marketing. "Especially with the events of the past year, the contact center industry has been quickly increasing its adoption rate for agent-focused solutions, investing in tools that enrich the employee experience. Noble GLMS helps companies add value to their training programs, making them more engaging to reduce onboarding time, increase compliance adherence, reduce costs, and deploy new programs more quickly."
"On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Noble Systems with a Workforce Optimization Innovation Award," said Rich Tehrani, CEO, TMC. "The Noble GLMS solution has proven deserving of this elite status and I look forward to their continued innovation in 2021 and beyond."
#contactcenterworld Date Posted: Friday, January 29, 2021
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