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Medallia to Acquire Thunderhead, Provider in Every-Channel Journey Orchestration #contactcenterworld Thunderhead will strengthen Medallia’s ability to power individualized journeys and conversations at scale, across all online and offline channels, helping Medallia’s customers continue to increase their brand loyalty, sales, and growth. "We continue to blaze the innovation trail for the customer experience world. This latest acquisition is targeted at the needs of the most pioneering enterprise companies who are looking for new ways to make customers feel known, no matter where they are interacting," said Medallia CEO Leslie Stretch. "The combination of Medallia Experience Cloud and Thunderhead’s open technology for real-time interaction delivers feedback-driven personalization on a massive scale. Thunderhead’s journey orchestration capability ensures every enterprise can make the most of feedback data to shape their product and service offerings, customer journeys, and experiences." "Medallia pioneered customer experience management and continues to lead the category," said Thunderhead CEO Glen Manchester. "Medallia's ability to capture signals from an extensive range of sources to operationalize insight and drive action has kept it at the forefront." "The acquisition of Thunderhead by Medallia heralds the next era of customer experience. We pioneered the idea of The Customer Operating System™, with our closed-loop customer engagement platform powered by continuous listening, feedback, and learning, all actioned through our unique fusion of journey orchestration and real-time interaction management (RTIM)," Manchester continued. "With Thunderhead, Medallia can ensure that every single aspect of the customer lifecycle — marketing, commerce, sales, and service — will be a seamless, relevant, and frictionless experience." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Monday, January 24, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |