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8740 Grievances Registered on National Consumer Helpline Against Cab Aggregators in the Last 2.5 Years #contactcenterworld The Consumer Protection (E-commerce) Rules, 2020 notified under Consumer Protection Act, 2019 require all e-commerce entities to establish a consumer grievance redressal mechanism, appoint a grievance officer for consumer grievance redressal and display the name, contact details and designation of such officer on its platform. The grievance officer is required to acknowledge the receipt of any consumer complaint within forty-eight hours and to redress the complaint within one month from the date of receipt of the complaint. Based on various complaints registered by consumers on NCH, notices have been issued to two major online ride hailing platforms. The notices raise multiple issues of violation of consumer rights and unfair trade practices by the platforms. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Monday, July 25, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |