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TCN Celebrates Three Industry Award Wins for 2021 Consumer Insights About Customer Service Survey #contactcenterworld "We’re honored to be acknowledged amongst industry-leading peers by Hermes Creative Awards and Communicator Awards for our 2021 consumer survey," said Terrel Bird, CEO and co-founder of TCN. "As we continue to scale our operations and drive innovation for contact center solutions, we’re confident that our customer-first approach to gauging industry trends will allow us to stay at the forefront of transformation for the future of the call center and customer experience." TCN’s 2022 Hermes Creative Awards includes two Platinum awards: TCN’s 2022 Communicator Awards include a Gold award: TCN’s national survey revealed that Americans overwhelmingly prefer to interact with a live person when dealing with customer service centers. The results also show that companies that prioritize good customer service are likely to be rewarded by consumers with increased brand loyalty and positive online reviews. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, June 2, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |