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Pima Community College Awards 24x7 Virtual Student Services Support RFP to BlackBeltHelp

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Through this engagement, BlackBeltHelp will provide 24x7 service for students’ requests originating around admissions, records, registration, financial aid, and accounts receivables via phone, chat, and email.

Our partner institutions have seen how the right OneStop model drives increased retention, completion, and student satisfaction rates.

The sample scope of support includes (but not limited to):

1. Financial Aid:

 

2. Accounts Receivable Services:

 

3. Admissions, Records, and Registrations:

"A robust Virtual OneStop support framework is critical for the smooth functioning of various processes at an institution – the users expect immediate response and resolution when they reach out for support. We are pleased to have been selected by Pima Community College and look forward to providing them a quality scalable 24x7 Virtual OneStop support environment to improve their student experience."

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Date Posted: Thursday, September 10, 2020



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