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SBI Card, Customer Services Division, Achieves COPC Inc. Process Certification

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COPC Inc. is pleased to announce that SBI Card has met the COPC Inc. Workforce Management Process Certification criteria. SBI Card is an Indian-based service provider of value-added payment products committed to service excellence.

The COPC Inc. Workforce Management (WFM) Process Certification exemplifies SBI Card's operation that consistently surpasses COPC Inc.'s global benchmarks.

SBI Card underwent a rigorous COPC(R) Process Certification Audit to evaluate COPC Customer Experience (CX) Standard compliance. After evaluation, SBI Card remediated operational gaps and incorporated additional best practices to improve overall performance.

"As a customer-centric organization, the COPC Inc. Process Certification is a significant milestone for our customers, partners, and teams. This also aligns with SBI Card's commitment to excellence in customer service and further cements our position as a leading player in the Indian credit card market," said SBI Card MD & CEO, Mr. Rama Mohan Rao Amara.

"We acknowledge the efforts by everyone in the SBI Card teams during the last few months and celebrate this achievement with them," said COPC Inc.'s Director of Asia Operations, Shreekant Vijaykar.

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Date Posted: Wednesday, April 6, 2022



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