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Chantilly, VA, USA, June, 2022 -- SuccessKPI, Inc., a cloud-native contact center customer experience insight and action platform provider, announced its solutions are available on GenesysAppFoundry(R), a dedicated marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees, and optimize their workforce.

The SuccessKPI platform transcribes audio files in more than 30 languages and identifies key topics and themes which decode agent and customer intent and sentiment. The patented Playbook Builder™ makes it easy to define and implement workflows that drive better business outcomes by examining multi-channel interactions and determining which transactions need immediate response and which should be examined later.

"By combining these two platforms, Genesys customers have unprecedented opportunities to understand what is happening inside each conversation, to react in real time, and drive better business outcomes across the enterprise," says Dave Rennyson, CEO and co-founder of SuccessKPI.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Friday, July 1, 2022