#contactcenterworld

Campbell, CA, USA, Apr 27, 2023 - 8x8, Inc. (NASDAQ: EGHT), an integrated cloud communications platform provider, announced enhancements to the 8x8 XCaaS™ (eXperience Communications as a Service™) integrated cloud contact center and unified communications platform to enhance the agent, administrator, and customer experience.

"Taking advantage of AI-based technologies for self-service has shown great potential, but in practice have been frustrating to deploy and use," said Gary Boucher, Acer Program Manager. "We chose 8x8 Intelligent Customer Assistant over other vendors because of its robust features and ease of use. The overall simplicity belies its complexity on the back end. Additionally, it offers us the option to escalate to live assistance, when necessary, with a seamless handoff from the automated interaction to the contact center agent."

"8x8 Mobile Admin surpassed our expectations, providing valuable insights into business statuses at a glance no matter where our team is located," said Mark Weingarten, VP of Patient Services at Affiliated Physicians. "We can now track and manage all of our active sites, users, and ring groups without having to be tethered to a desk and laptop. This will save us time to focus on other business initiatives."

"Organizations are constantly evolving, so it’s imperative that their technology vendors anticipate and prepare for those changes by evolving themselves," said Hunter Middleton, Chief Product Officer at 8x8, Inc. "We are continuing to innovate and advance our 8x8 XCaaS cloud contact center and communications platform to ensure that our customers always have the tools and resources they need to guarantee exceptional employee and customer engagement."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Friday, April 28, 2023