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Replicant Named 2022 Hot Vendor in Conversational AI by Aragon Research

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San Francisco, CA, USA, Aug, 2022 -- Replicant, a provider in the Contact Center Automation market, announced  that it has been selected as one of four Hot Vendors in Conversational AI for 2022 by Aragon Research. The firm's report identified vendors who offer technology solutions within the enterprise that ultimately improve the customer experience.

"This recognition from Aragon Research validates that businesses are embracing Contact Center Automation and certifies our efforts to create scalable customer support that doesn't compromise the customer experience," says Gadi Shamia, co-founder and CEO of Replicant. "Our vision is to create an automation experience that is helpful, fast and pleasant to use that enterprises will want to continue to adopt, so we can change the state of customer service worldwide."

"What makes Replicant hot is its ability to continuously learn from its conversations and other knowledge sources to autonomously improve future conversations without the need to retrain or redeploy manually," said Jim Lundy, CEO and lead analyst of Aragon Research. "The Thinking Machine also leverages a shared intent library so deploying new automated conversation flows across channels or languages is fast and consistent with Replicant."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Tuesday, August 9, 2022



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