More Than 600 North Charleston Jobs Get Called Overseas
North Charleston, SC, USA, Dec, 2018 -- More than 600 local call center jobs that were lost in one of the largest layoffs in recent memory weren’t eliminated. They were off-shored to the Caribbean.
A spokesman for InterContinental Hotels Group confirmed last week that the lodging chain is partnering with a third-party vendor that will relocate the company’s former North Charleston reservation operations to the Dominican Republic and Jamaica.
IHG closed the longtime call center last month, leaving 626 workers without jobs. The shutdown was attributed to high employee turnover and other "staffing challenges" amid a tight labor market when it was announced in June.
SC Works Trident said the closing triggered its largest "rapid response" in years. The employment agency enrolled 225 former IHG employees in its displaced workers program, which is more than the group typically enrolls in a year.
After the closure was announced, SC Works helped organize two job fairs for the laid-off workers, including one in collaboration with the Charleston Area Hospitality Association.
Since the call center jobs were moved outside of the U.S., the former employees are eligible for benefits from the Trade Adjustment Assistance program, such as training, a job search allowance and a relocation allowance.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Friday, December 21, 2018
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