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NovelVox’s New Cisco Finesse Supervisor Desktop to Boost Contact Center Productivity


Bethesda, MD, USA, April 1, 2020 -- NovelVox is a provider of contact center solutions that assure increased productivity and improved efficiency. For an improved performance at Cisco contact center, the company has another effective product targeting the managers, i.e., Cisco Supervisor Desktop. Supervisors at Cisco contact center can focus more on monitoring team and supporting them instead of struggling with applications. It supports all Finesse version till 12.5.

Contact centers today handle numerous calls in a day where the work pressure makes it necessary to offer the latest technology to the agent for call handling. The story does not end here; further improvement in performance depends on how well the supervisor can support the agents and monitor their real-time performance. NovelVox Supervisor Desktop equips manager with access to all updates related to agents, state, call queue, and more. 

Amit Gandhi, NovelVox CEO quoted, "We work with an intent to create optimized and flexible solutions for contact centers that improve agent and customer experience keeping the ROI high. Our Cisco supervisor desktop focusses on improving agents' performance and supporting them whenever required with live data for Cisco Finesse agents (UCCE). A supervisor can view KPI, presence notifications, Agent state logs, ACD state logs, and more. The software offers amazing features, including inter-team chat and chats with the supervisor, since we believe communication is the best way to deal with all issues. Cisco contact center supervisors will no more require to switch applications and focus just on team performance management. "


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com

Date Posted: Friday, April 3, 2020

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