© ContactCenterWorld.com
www.ContactCenterWorld.com

Qualtrics Introduces Contact Tracing Solution to Help Control the Spread of COVID-19

#contactcenterworld

Salt Lake City, UT and Seattle, WA, USA, June, 2020 -- Qualtrics, a provider in customer experience and creator of the experience management (XM) category, announced they are releasing a contact tracing solution that streamlines and automates the contact tracing process. The solution provides health departments the ability to contact individuals who have tested positive for COVID-19 and anonymously notify those they have been in contact with that they may have been exposed to the virus.

Through an opt-in platform, health departments and local governments responsible for monitoring coronavirus transmission use the solution to contact individuals who have tested positive or are at high risk of contracting COVID-19. People can confidentially share locations they have visited and individuals with whom they have come into contact. Built on the XM Platform™ the solution automatically notifies impacted individuals and instructs them on next steps so they can take the appropriate safety measures while maintaining individual confidentiality. All data from the contact tracing process is controlled solely by authorized government agencies. The solution does not employ automatic location tracking technology.

"Contact tracing is a vital part of containing the spread of disease, preventing broader spread in our community," said Houston Mayor Sylvester Turner. "Supplementing our traditional contact tracing efforts through Qualtrics gives our health department more resources to reach out to people who were potentially exposed to COVID-19, helping protect countless Houstonians."

All solutions are built on the Qualtrics XM Platform™, which maintains security certifications including ISO 27001 and FedRAMP. Qualtrics is also HITRUST certified, which means its technology platform provides customers the tools they need to manage HIPAA compliance.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Friday, June 26, 2020



About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.