© ContactCenterWorld.com

Registration Department Call Centre


Hyderabad, India, July 31, 2018 -- Registration and Stamps Department has set up a call centre with six telephone lines in the office of its Commissioner and Inspector General and it will start functioning from August 1.

The purpose of the call centre is to deliver efficient and quality services to the citizens to seek guidance or clarifications with regard to registration of documents, registration of Hindu and special marriages, registration of societies and firms and administration of chit fund business and other services.

The call centre would work from 10.30 a.m. to 5.30 p.m. on all working day.

On August 1, it will work from 11.30 a.m.

The toll free number of the call centre is 18005994788 and it will be operated by a private firm — Netexcell — under the supervision of the Department.

One Urdu knowing person is also part of the call centre besides Telugu and English speaking persons.

An electronic log will be maintained to record the calls, to monitor the replies and to get the feedback from the citizens with regard to quality of performance of the call centre, according to Commissioner and IG, Registration and Stamps Department.

Strict escalation matrix protocol is in place so that the citizen gets proper and timely reply from the department.


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thehindu.com

Date Posted: Wednesday, August 1, 2018

About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.