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Ozonetel Launches Google Business Message on its Cloud Agent Platform #contactcenterworld Ozonetel CloudAgent’s Google Business Message solution is a feature that enables businesses to chat with customers and prospects whenever they type in a business query on Google. Typically prospects first search for a product or solution on Google, which leads them to the contact form on the business’ website. Cloud Agent’s newly launched conversation add-on now makes it possible to create a lead in the company’s CRM solution; this lead can then be followed up by the sales team. With this conversation, add-on prospects searching on Google can directly converse with a chatbot or live agent. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, May 25, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |