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LiveVox Named “Hot Vendor in the Intelligent Contact Center” by Aragon Research #contactcenterworld San Francisco, CA, USA, Aug, 2022 -- LiveVox Holdings, Inc. ("LiveVox" or the "Company") (NASDAQ: LVOX), a cloud-based provider of customer service and digital engagement tools, announced that it has been included in Aragon Research's 2022 "Hot Vendors in the Intelligent Contact Center." The report recognizes LiveVox for its suite of practical AI capabilities, designed to optimize customer experience and contact center operations. With digital activity surging alongside customer expectations for a more efficient omnichannel experience, LiveVox’s unified suite of AI tools is designed to enhance agent workflows and unlock key data insights to create a seamless customer experience from start to finish. The report highlights LiveVox’s SpeechIQ(R) with automated Quality Management, the Company’s analytics-driven quality management solution. Designed to elevate both the customer and agent experience while providing both quality and compliance to the contact center, the solution delivers 100 percent omnichannel interaction auditing and actionable, data-driven insights. "As we continue to see customer expectations swell for completely frictionless journeys, LiveVox will continue to evolve its AI capabilities and provide contact center technologies that meaningfully impact the top and bottom line," said LiveVox CEO and co-founder Louis Summe. "We’re honored to be recognized by Aragon Research for our innovations within the contact center space. We look forward to further advancing and adapting LiveVox’s AI tools, to engineer a more streamlined experience for agents, managers, and consumers alike." "AI and analytics are playing an increasingly pivotal role in the contact center as the customer and employee experience become paramount for today’s brands," said Aragon Research Founder & CEO Jim Lundy. "LiveVox’s SpeechIQ(R) with Quality Management and their purpose-built platform is one to watch and we’re happy to name them a Hot Vendor in the Intelligent Contact Center this year." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, August 23, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |