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4,500 Complaints Recorded at Kathmandu City’s Call Centre in 20 Days #contactcenterworld The call centre came into operation after Balen Shah was elected the city’s mayor. The metropolis, in order to make the call centre effective, has hired and trained personnel in grievance redressal. These people have been taught how to behave with the caller, keep patience and correctly jot down what the person had to say and enter it into a software program. After a complaint is recorded by a person, it then goes through a liaison officer who looks at it, reports it to the concerned body, takes a picture of the problem before and after it is completed and files it in the city’s record. Nam Raj Dhakal, chief of the Information Technology Department of the city government, says the centre has the capacity to receive 15 telephone calls at a time. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Wednesday, June 29, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |