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NovelVox Becomes Genesys Premium Partner and Introduces Performance Management Software For Genesys Contact Centers

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Bethesda, MD, USA, Aug 5, 2021 -- NovleVox is a creator of contact center solutions. Recently it has announced the availability of its solutions on Genesys AppFoundry.

The integrated and unified solutions for Genesys contact centers are designed to significantly enhance business efficiency and improve customer experience. The solutions by NovelVox are available under the following labels - CTI connector, Wallboard, and Agent Accelerator.

Amit Gandhi, CEO NovelVox and CXInfinity, says, "We are excited about the launch of the NovelVox product line over Genesys AppFoundry platform. We were looking forward to this premium partnership for quite some time. Now NovelVox products are seamlessly accessible to the Genesys market. These NovelVox performance management software are personalized for Genesys cloud, Pure connect and Cloud Engage contact centers. The next-generation integrated solution will help businesses improve operational performance in no time with improved FCR and reduced AHT."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.einnews.com

Date Posted: Friday, August 6, 2021



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