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eGain Knowledge Hub™ Connects with Microsoft SharePoint™ to Unleash Business Value from Content #contactcenterworld Enterprises have made big investments in SharePoint, adding 100 petabytes of new content each month, according to Microsoft. While Enterprise Content Management (ECM) Systems such as SharePoint are focused on streamlining collaboration, content creation, and storage management, they present an untapped automation opportunity to guide users to personalized answers. This is especially valuable for contact center agents in the moment of truth when they have a customer on the line. Powered by AI and analytics, eGain Knowledge Hub offers a rich, one-stop knowledge solution for the digital-first, remote-first era. With this connector, the eGain Knowledge Hub serves relevant answers by tapping into multiple SharePoint repositories, intelligently enriching results that are based on its own content. "Clients tell us that Sharepoint builds content silos across their enterprise," said Ashu Roy, eGain CEO. "Our connector will help them unlock business value from their SharePoint content." #contactcenterworld
Date Posted: Wednesday, July 20, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |