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Cresta Named to the 2022 CB Insights AI 100 List of Most Innovative Artificial Intelligence Startups #contactcenterworld "This is the sixth year that CB Insights has recognized the most promising private artificial intelligence companies with the AI 100. This year's cohort spans 13 industries, working on everything from recycling plastic waste to improving hearing aids," said Brian Lee, SVP of CB Insights' Intelligence Unit. "Last year's AI 100 companies had a remarkable run, raising more than $6 billion, including 20 mega-rounds worth more than $100 million each. We're excited to watch the companies on this year's list continue to grow and create products and services that meaningfully impact the world around them." "The contact center is in the middle of its biggest transformation in decades, moving to new technology to keep pace with the high demand for strong customer experience, while looking to get the best out of their agents and management teams simultaneously," said Zayd Enam, CEO and co-founder of Cresta. "AI-driven real-time intelligence empowers agents and managers to improve efficiency and productivity. This recognition is proof that we're moving in the right direction." Utilizing the CB Insights platform, the research team picked 100 private market vendors from a pool of over 7,000 companies, including applicants and nominees. They were chosen based on factors including R&D activity, proprietary Mosaic scores, market potential, business relationships, investor profile, news sentiment analysis, competitive landscape, team strength, and tech novelty. The research team also reviewed thousands of Analyst Briefings submitted by applicants. Cresta's AI-driven, real-time intelligence platform helps contact center teams create better customer experiences, and unlock revenue opportunities. The platform provides dynamic, live guidance to agents based on the best practices of top performers. Cresta also provides real-time visibility for managers to track agent and customer interactions, delivering key insights to improve every conversation. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, May 19, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |