San Francisco, CA, USA, May 11, 2017 -- Zendesk, Inc. (NYSE: ZEN) was positioned by Gartner, Inc. in the "Leaders" quadrant in their May 8, 2017 Magic Quadrant for the CRM Customer Engagement Center report.
"We’re helping organizations of all sizes not only support their customers but also build better, long-term relationships with them," said Mikkel Svane, Zendesk founder and CEO.
According to the report, "By 2019, over 85% of new packaged customer service and support software will be delivered on a cloud-based model, and SaaS will emerge as an essential selection factor for CRM customer engagement centers in all geographies and for all but the most complex processes."
"We think this report reflects the urgent and global business need to engage and support the customer throughout the customer lifecycle, and across multiple interaction channels," said Bryan Cox, Chief Revenue Offices at Zendesk. "By using Zendesk, companies gain a competitive advantage and the ability to scale, evolve and innovate."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Friday, May 12, 2017
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.