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Dublin, Ireland, April 22, 2021 -- The Dublin-based IT communications firm Welltel has acquired the Irish and UK operations of cloud contact centre firm, Capstone Intelligent Solutions.

No financial sum was disclosed in relation to the buyout.

However, Welltel says that the acquisition will result in an increase in its workforce from 100 to 150 people.

Welltel, co-founded by CEO Ross Murray and chairman John Quinn, provides services to over 3,000 customers including Permanent TSB, Zurich and Specsavers.

Capstone designs and manages communications services using voice, video, and customer interaction tools.

The move is the latest in a string of deals executed by Welltel, which last month agreed to pay the Portuguese call-centre technology firm, Talkdesk, to offer Talkdesk’s services in the Irish market.

That deal gave Welltel the ability to switch on features such as speech-enabled interactive voice response (IVR), bots, call recording and workforce management applications.

"This is the latest step in our ongoing buy-and-build strategy," said John Quinn, executive chairman of Welltel.

"We are continuing to seek out great companies aligned with our business so that we can accelerate the growth of our Irish and European communications and IT services business. We look forward to making more acquisitions as the year progresses."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.independent.ie

Date Posted: Monday, April 26, 2021