Agreement with Martrust for a New Contact Center in Greece
Milan, Italy, Sept 8, 2020 -- New Sia Greece, a company of the Sia group, has signed a strategic agreement to provide MarTrust, a global provider in financial solutions in the maritime sector, with a new real-time Contact Center to support the activities of its cardholders around the world.
The Contact Center, as the main customer communication center, represents the heart of the strategy to strengthen the MarTrust customer experience and will focus on the specific needs of the crew members on board thanks to a dedicated team from New Sia Greece who will respond in language English h24 and 365 days a year. This team will handle all communications, from e-mails to phone calls: Martrust’s maritime customers will be able to contact and receive support even if they are, for example, in the center of the Pacific Ocean or moored in any port. Taking into account the importance of the role of maritime personnel, the service has also been enriched with a call-back function that eliminates any network coverage problem. New Sia Greece and MarTrust will work in close collaboration in order to optimize the user experience for the end user and, in general, for the maritime industry sector.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Thursday, September 10, 2020
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