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Talkdesk Chooses the Dialogic BorderNet SBC to Securely Expand its Cloud Contact Center Solution

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Parsippany, NJ, USA, Feb, 2019 -- Dialogic, a cloud-optimized applications and infrastructure solutions provider for service providers, enterprises, and developers, announced that Talkdesk, a Contact Center as a Service (CCaaS) provider, has selected the Dialogic(R) BorderNet™ Session Border Controller (SBC) to increase its global footprint while continuing to provide its customers with voice service.

The BorderNet SBC is a cloud-native single-software SBC with recent Miercom Performance Verified scalability, high availability (HA), and security features across flexible deployment models including public cloud, private cloud, and bare metal.

"A geographically redundant, high availability architecture was a key criterion in our choice of an SBC to grow our CCaaS offering," said Raoul Felix, CTO of Talkdesk. "Multi-region systems and robust monitoring are necessary to meet our requirements of 100% availability and superior voice quality for our customers. This cloud-native solution allows Talkdesk to easily create new points of presence and partnerships with local telecoms or customers’ own infrastructures. Additionally, the built-in network security protection of BorderNet SBC ensures we can meet the security and compliance requirements of our growing customer base."

"Talkdesk is focused on providing a high quality and robust solution for its globally dispersed customers," noted Bill Crank, President & CEO of Dialogic. "We are pleased that Talkdesk has chosen the Dialogic BorderNet SBC on AWS as the cornerstone for its platform expansion. The BorderNet SBC and the security and compliance credentials of AWS Regions enable Talkdesk to meet its expectations for reliability, security, and quality. We are eager to assist Talkdesk in exceeding integration goals as it continues to increase its worldwide customer base."

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Posted by Veronica Silva Cusi, news correspondent
Source: Dialogic

Date Posted: Monday, February 25, 2019



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