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Solutions by Text Joins the LiveVox Partner Ecosystem #contactcenterworld "LiveVox's comprehensive and easy-to-implement contact center platform will greatly benefit our customers that are looking to take an omnichannel approach to their customer engagement strategy," said David Baxter, CEO of Solutions by Text. "Text messaging continues to be consumers' preferred method of communication – our integration with LiveVox ensures that our customers can deliver a best-in-class customer experience, bringing consistency and compliance to every interaction and touchpoint." By joining the LiveVox Partner Ecosystem, SBT customers will have the option to manage all of their communication channels through a single interface to optimize their customer service and digital engagement capabilities. "We're thrilled to welcome Solutions by Text to the LiveVox Partner Ecosystem," said Louis Summe, CEO and co-founder of LiveVox. "Text messaging is a critical channel for immediate and effective customer engagement, and SBT's solutions will help to further expand our customer engagement capabilities." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, October 18, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |