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transcosmos Releases an Omnichannel Contact Center Platform ransCxLink in China #contactcenterworld Communication channels between businesses and consumers continue to diversify along with the rapid evolution of internet technology and social media in recent years. Against this background, businesses are facing a pressing issue to manage every kind of customer touchpoint with a flexible and effective approach by collecting, analyzing and responding to the true voice of the customer (VOC) from various social platforms to bring greater customer experience (CX). transCxLink, an omnichannel intelligent contact center platform, enables clients to streamline contact center operations and optimize CX by connecting all types of communication channels. It is an efficient, flexible solution which not only meets the needs of the Chinese market, but its scalability also helps clients build an infrastructure for remote office environments, thereby setting up a BCP in place. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Monday, July 31, 2023 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |