© ContactCenterWorld.com

HGS Digital and Khoros Announce Partnership Dedicated to Transforming Customer Experiences


Chicago, IL & Austin, TX, USA, Mar 24, 2022 -- HGS Digital LLC, the technology services arm of Hinduja Global Solutions Ltd (listed in BSE & NSE), announces a partnership with Khoros, a provider in digital-first customer engagement software and services. The partnership furthers the companies’ shared mission of helping brands worldwide deliver frictionless CX with solutions to improve customer engagement, drive deeper brand loyalty, optimize operations, reduce costs, and increase revenue.

"We are excited to partner with HGS Digital—who holds deep expertise in traditional and digital customer care—to bring more value to our customers. Together, Khoros and HGS Digital will give brands AI-powered technology and critical contact center resources to deliver the best customer experience at scale," says Jack Blaha, CEO of Khoros.

Venk Korla, CEO of HGS Digital, says, "We’re thrilled to be working with Khoros and helping our customers transform together. Khoros’s platform capabilities allow brands to engage with customers across channels frictionlessly and meaningfully—crucial in today’s digital-first world."


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Friday, March 25, 2022

About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.