© ContactCenterWorld.com
Observe.AI Launches Conversation Intelligence Consulting Services #contactcenterworld This new suite of integrated services is designed to help contact centers accelerate value from Observe.AI’s conversation intelligence platform. Contact centers benefit from Observe.AI’s deep technical expertise, cross-industry experience, organizational training, and strategic advisory. "From our novel innovations in contact center AI to this new suite of services, we’re committed to helping contact centers maximize the impact of their AI investments, reduce time-to-value, and promote scalable, sustainable business improvement," Swapnil Jain, CEO and Co-Founder of Observe.AI. "We’ve helped hundreds of contact centers across industries harness conversation intelligence to reach new heights of business and process transformation." Public Storage, a brand of self-storage services in the US, has been working with Observe.AI to automate key workflows and extract actionable insights for sales and customer experience outcomes. "Working closely with the team at Observe.AI has allowed us to excavate deeper insights from our customer interaction data, and apply this intelligence faster and more precisely to drive action across the organization. For instance, we were able to identify the behaviors displayed by our top sales agents and leverage this with targeted coaching to drive better conversion in all agents," said Dilhara Kaluarachchi, VP Customer Care Center at Public Storage. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, September 22, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |