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NICE Received Highest Score for Attended Automation Use Case In 2022 Gartner Critical Capabilities for Robotic Process #contactcenterworld This recognition in the 2022 Gartner Critical Capabilities for Robotic Process Automation report joins NICE’s earlier recognitions this year as the only vendor named a Leader by Gartner in both the 2022 Magic Quadrant™* reports for Robotic Process Automation and CCaaS. Barry Cooper, President, CX Division, NICE, said, "We are very pleased to have scored highest in the Attended Automation Use Case in the 2022 Gartner Critical Capabilities for Robotic Process Automation Report, which we believe reflects our commitment to propelling frictionless customer experience to the next level. Today’s digital consumers expect more, and only organizations who leverage digital and AI capabilities, like RPA, will continue to lead into the future." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, November 15, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |