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Webhelp to enable ‘the next normal’ in customer experience through support for flexible work models #contactcenterworld The launch comes at a pivotal time in CX, with 98% of organizations planning to undergo transformation of operations within 24 months, according to research from Frost & Sullivan. The launch comes as models of work, CX delivery and customer engagement are changing, with 91% of CX managers saying they expect remote working to be a permanent part of customer facing operations coming out of the pandemic. Webhelp Anywhere supports this shift, enabling new ways of working while also providing a harmonized approach to CX delivery. "To create the optimal environment for both customers and customer service and support advisors, companies need to optimize contact center operations to enable a more flexible work model," said Sandrine Asseraf, group managing director, Webhelp. "Webhelp Anywhere is built around each organization’s needs for an agile, scalable future, underpinned by an industry-leading platform designed to grow and adapt as business needs change." #contactcenterworld Date Posted: Friday, March 18, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |