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Webhelp to enable ‘the next normal’ in customer experience through support for flexible work models


Webhelp, a global provider of customer experience (CX) and business solutions, has rolled-out Webhelp Anywhere; a proprietary methodology for designing customer operations, delivered using a secure and scalable hybrid-cloud platform.

The launch comes at a pivotal time in CX, with 98% of organizations planning to undergo transformation of operations within 24 months, according to research from Frost & Sullivan.

The launch comes as models of work, CX delivery and customer engagement are changing, with 91% of CX managers saying they expect remote working to be a permanent part of customer facing operations coming out of the pandemic. Webhelp Anywhere supports this shift, enabling new ways of working while also providing a harmonized approach to CX delivery.

"To create the optimal environment for both customers and customer service and support advisors, companies need to optimize contact center operations to enable a more flexible work model," said Sandrine Asseraf, group managing director, Webhelp. "Webhelp Anywhere is built around each organization’s needs for an agile, scalable future, underpinned by an industry-leading platform designed to grow and adapt as business needs change."


Date Posted: Friday, March 18, 2022

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