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Accenture and UiPath Join Forces to Help Organizations Accelerate Transformation through Intelligent Automation #contactcenterworld As businesses reframe their future in a post-pandemic world, organizations that have been able to scale automation across the enterprise are empowering employees to innovate and drive value in new ways. Initially announced at the UiPath FORWARD IV conference in October, Accenture and UiPath are growing their longstanding alliance to combine robust automation solutions from UiPath with Accenture’s complementary services and industry expertise. This will help clients benefit from intelligent automation to increase productivity as well as create a catalyst for the reinvention of business processes to be more efficient and adaptable to change. Accenture and UiPath have been jointly serving clients around the world, helping support their automation journeys, including at Uber and the University of Chicago Medical Center. "At Uber, it’s about how we can apply technology and innovation to serve our customers," said Chad Aronson, global head of Intelligent Automation at Uber. "Partnering with UiPath and Accenture enabled us to take advantage of market-leading automation technology from UiPath and the digital and industry expertise of Accenture. This powerful combination has helped Uber achieve unparalleled results in its digital transformation journey to enhance internal operations productivity, quality, performance and user experience." "Working with Accenture, we have brought automation technology across our supply chain, pharmacy and revenue cycle departments, resulting in cost savings and improvements in both employee and patient experiences. The team is currently exploring and delivering further automation in Epic test automation, IT operational optimization and contact center operations," said Shariq Ata, executive director for Data Analytics, Architecture, Integration and Innovation at the University of Chicago Medical Center. "Accenture brings the right mix of technical and healthcare expertise to quickly identify, assess and implement UiPath automation solutions." "Increased collaboration with UiPath will help our clients realize more benefits from automation and achieve even greater value from the compressed transformations they are making," said Paul Daugherty, group chief executive – Technology and chief technology officer at Accenture. "When we automate the ordinary, we can unleash the extraordinary. Our expanded work with UiPath marks an important step forward in advancing the business and human potential of automation, combining UiPath’s powerful automation platform with Accenture’s expertise in driving transformational outcomes for its clients." "Accenture and UiPath together bring unique capabilities that are unsurpassed, and we believe this will be transformative for clients in every industry," said Daniel Dines, UiPath co-founder and Chief Executive Officer. "These days, speed goes hand in hand with success. Enterprises can’t afford to wait and hire someone tomorrow to build the solution they need today. Together, UiPath and Accenture can help enterprises realize the full potential of automation at scale as it reaches maturity." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, December 10, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |