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Kore.ai Unveils Generative AI, Large Language Models in XO Platform V10.0 to Enhance Enterprise Communications #contactcenterworld One of the key features that Kore.ai has introduced in this release is the ability to enable large language models (LLMs) such as OpenAI's GPT-3 and other generative AI technologies, simplifying the design, development and management of virtual assistants. "Our customers have been deploying highly complex use cases involving voice automation, personalization, omnichannel experience, and fulfillment," said Kore.ai CEO and Founder Raj Koneru. "This has underscored the need for a perpetual cycle of improvisation for virtual assistants in terms of ease of development, training, scalability, personalization, and performance, which we have addressed with some of the industry-first innovations in V10.0. Also, by creatively tapping into the potential of generative AI models like GPT-3 and other LLMs, we've paved the way for future innovations." "Generative AI models can come up with contextual content based on pre-trained data," said Kore.ai Chief Technology Officer Prasanna Kumar Arikala. "These technologies greatly simplify the way virtual assistants are built and managed. This is a great step forward for the industry and will no doubt lead to better customer experiences." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, January 24, 2023 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |