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Doxim Launches Customer Communications Management (CCM) ROI Calculator

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Madison Heights, MI, USA, Sept, 2021 -- Doxim, a customer communications management (CCM) and engagement technology provider serving financial and regulated markets, announced the release of a comprehensive ROI analysis calculator for Customer Communication Management (CCM).

The calculator, developed in collaboration with Hobson & Company, a research firm focused on Return on Investment (ROI) studies, will allow companies to determine the real-world value of implementing a CCM solution, including increased efficiencies, reduced costs, and improved CX.

"In today’s competitive marketplace, companies are seeking innovative ways to reduce costs while improving customer experience and making life easier for staff members," said Olga Zakharenkava, SVP Product Management. "Our ROI calculator will help companies predict the ways in which implementing CCM can increase efficiency and enhance customer satisfaction."

In collaboration with Hobson and Company, Doxim has also recently produced a whitepaper, Driving ROI with a Comprehensive Customer Communication Management Platform, intended to help organizations build their business case through a thorough understanding of the benefits of implementing a comprehensive CCM solution. Says Zakharenkava, "In combination, this whitepaper and the ROI Calculator provide a comprehensive set of tools for your organization to evaluate the real value of investing into a modern CCM platform that helps you digitize your communications and improve efficiency. Please contact Doxim if you need support using these tools for your organization."

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Posted by Veronica Silva Cusi, news correspondent
Source: Doxim

Date Posted: Friday, September 3, 2021



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