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Burlington, MA, USA, Sept, 2021 -- Zappix, an On-Demand Visual Self-Service provider, has expanded its digital customer service offering by integrating video call and text chat solutions from C-Zentrix into the flagship Zappix Visual IVR solution, as well as its other visual self-service offerings.

"C-Zentrix has always created and cultivated innovation in contact center technology and enhancing customer experience, which is why we are glad to integrate with Zappix," said Saket Setu, C-Zentrix CEO and Co-Founder. "This deep integration with CZ Video Chat and CZ Chat will enhance contact center interactions and bring innovative digital transformation to more businesses around the world."

"The team at Zappix strives to constantly improve the capabilities of our Visual Self-Service suite, and the C-Zentrix video call and text chat solutions help expand our offering even further," said Yossi Abraham, Zappix president. "Integrating video conferencing and text chat technology enhances the omni-channel capabilities we provide our customers and supports their agents with advanced in-call options."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com

Date Posted: Monday, September 13, 2021